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Care Opinion

Excellent care

Posted By Cavi2015

"Excellent care"

About: Victoria Hospital / Admissions Unit 1 (Emergency Medical) Victoria Hospital / Maternity care

(as a service user),

I was admitted into the Victoria hospital Maternity triage unit by my GP for treatment at the end of July 2023. 

I would like to say I was given very good care by the staff within the unit but would like to take time to specifically mention Dr Ebenezer who was so professional took time to discuss everything with me and generally was so very kind. 

I was moved to AU1 for my treatment as the Midwifery staff were not trained to administer it and I was very well looked after there also. 

Overall a very positive experience from prompt response from my GP to the care and treatment within the hospital. 

Always very proud of our NHS and feel privileged to say I'm part of it in my own professional role. 

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Responses

Response from Pamela Galloway, Head of Midwifery and Nursing, Women and Children's services, NHS Fife 9 months ago
Pamela Galloway
Head of Midwifery and Nursing, Women and Children's services,
NHS Fife

Submitted on 10/08/2023 at 09:36
Published on Care Opinion at 09:36

Dear Cavi2015,

Thank you for taking the time to feedback your recent experience whilst in our care. The maternity assessment staff will be delighted to hear you felt cared for with clear explanations provided. Our aim is for women to feel involved in decision making with good understanding of what the plan of care is.

We are indeed privileged to work for the NHS.

Thank you again for the lovely response, I hope you are feeling better and recovering well.

Best Wishes

Pamela

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Response from Shona Beattie, Charge Nurse, Day Intervention Unit / Endoscopy, Planned Care, NHS Fife 9 months ago
Shona Beattie
Charge Nurse, Day Intervention Unit / Endoscopy, Planned Care,
NHS Fife

Submitted on 12/08/2023 at 11:19
Published on Care Opinion at 11:19

Dear staffmemberfife1

My name is Shona Beattie I am a Charge Nurse in Day Intervention Unit at VHK.

Thank you for taking the time to post on our care opinion. It is nice to hear you had a positive experience in our department and felt well cared for. I will share your lovely comments with the team.

I hope you are recovering well.

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