"Lack of communication between hospital services"

Our elderly mum was transferred from AMU to ward 27 suffering from pneumonia and has severe capability issues.  The staff in particular one nurse and the ward clerkess, were amazing. However some were not, especially on mum's discharge .

Mum came home without medication as it was not ready and we were told it would be sent by taxi, I asked why it was not ready to be told the pharmacy closes at 4 and cannot guarantee a time we will get this.

Mum was told on Thursday she was coming home and the pharmacy would have the dosset box ready, obviously not. My mum, who is in her late nineties, was sent home stressed about this.  I was told I would have this between 1 and 2pm as mum was due lunchtime medication.  Just after 2pm I called about the medication to be informed that they are not allowed to use taxis now. We questioned this as we had been told this morning this would come by taxi. Mum was then saying to us whilst on the phone tell them to forget it and the nurse said to me does she not want her medication!    

The staff advised me the new rules came into effect two days ago and they had not been told,  my mum missed her lunchtime meds.  A blood bike would bring the meds we were told but no specific time, mum cannot open the door, she has severe disability issues.  

What is wrong with the communication in hospital or rather lack of communication.  In my opinion, no wonder the staff are demoralised. Also the anxiety and stress this puts on elderly people, if mum did not have us to deal with this what would have happened? 

We have watched since January a catalogue of issues within hospitals and realise they are short staffed but at times the attitude to patients and family is disgusting.  What has happened to good old nursing values and communication?