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Grateful for the care attention, great surgery and aftercare

Posted By Beestrong

"Grateful for the care attention, great surgery and aftercare"

About: Community Services - North Devon / Community therapies North Devon District Hospital / Therapies

(as the patient),

When I broke my ankle at the end of May I was taken to North Devon District Hospital out patients were I remained all day. I was very well cared for, the dislocation was sorted quite quickly and I was given pain relief,  had x rays and scans and in the early evening taken to Glossop ward where I had a quite room and caring nurses.

I broke and dislocated my ankle. My op was done the next morning with pins and a plate being put in so was quite a lengthy op.

I was taken back to Glossop ward where I stayed for three days. All the staff were, kind, caring and helpful, not just to me to all the ladies in my bay, particularly one that kept wandering and had to be fed as she was to vague to remember to do it. They were most patient and supportive of us all.

Food was reasonable.

Physiotherapy were extremely helpful and gave me the aids I needed and teaching me how to use them and get up steps.

I have not had a stay in hospital since my daughter was born over 40 years ago and I was not looking forward to it but in fact it was a very positive supportive experience 

I am so grateful for the care attention, great surgery and aftercare that I have received 

My recent visit at South Molton Hospital for physiotherapy today was excellent! Supportive, encouraging,  great advice and approachable friendly trustworthy physiotherapist, Peter, many thanks to him!

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Responses

Response from Susan Izzard, Specialist Physiotherapist (Northern Services), Community Health & Social Care - Rehabilitation Bideford (Northern Services Therapies Team), Royal Devon University Healthcare NHS Foundation Trust 9 months ago
Susan Izzard
Specialist Physiotherapist (Northern Services), Community Health & Social Care - Rehabilitation Bideford (Northern Services Therapies Team),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 07/08/2023 at 09:54
Published on Care Opinion at 09:54

picture of Susan Izzard

I'm very sorry to hear about your recent ankle injury, but pleased to hear your experience from A&E to the community has been positive and helpful. It is appreciated to hear your kind words and to know you were given the support you required during your hospital stay.

It is lovely to hear that your physiotherapy appointment at South Molton was excellent and you received such great care from Peter. We will pass on your kind words to him and his team.

I hope you are on the way to a full recovery and continue to receive the same quality aftercare throughout the rest of your rehab journey.

Best wishes for a full recovery

Susan

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Response from Karen Nichols, Therapy Admin Manager (Northern Services), Therapies/Speech & Language Therapy (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 9 months ago
Karen Nichols
Therapy Admin Manager (Northern Services), Therapies/Speech & Language Therapy (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 07/08/2023 at 11:32
Published on Care Opinion at 11:36

Dear Beestrong,

Thank you for taking the time to provide feedback following your recent incident.

It was lovely to read your positive comments regarding your experience with the Physiotherapy Teams, both Inpatient and Outpatient.

I am pleased that you felt very well looked after and cared for and that the Physiotherapy care you received whilst on the ward, you found supportive. I am delighted to hear that the aids you received helped you on your road to recovery.

I am thrilled to hear that your Physiotherapy session at South Molton Hospital was excellent. The support and encouragement you received from Peter, your Physiotherapist, was outstanding and I will pass your comments onto him and the team.

I wish you all the best with your recuperation.

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