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Urgent care

Posted By Put at ease

"Urgent care"

About: NHS 24 / NHS 24 (111 service) University Hospital Ayr / Accident & Emergency

(as the patient),

I injured my ankle and phoned NHS 24 who effeciently arranged for me to attend the minor injuries service at ayr hospital. I received nothing less than outstanding care from the emergency nurse practitioner Jillian. She was friendly, caring and professional and i was assessed, treated and provided with tailored after care information. Outstanding service from a nurse who is a credit to her profession

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 9 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 26/07/2023 at 08:33
Published on Care Opinion at 08:33

picture of Shona Lawrence

Hi Put at ease

I'm sorry to hear about your ankle injury and hope you are on the mend. Thanks for taking the time to contact Care Opinion and for sharing your experience. Nurse Jillian does indeed sound a huge credit to her profession, so well done to her for leaving you with such a positive impression. I'm sure she'll be delighted with your feedback.

I see you made a call to NHS 24 initially and we referred you for further assessment. Should you wish to share any more detail about your call to us, then it would be great to hear from you. You can email our Patient Experience Team at Patient.Experience@nhs24.scot.nhs.uk or call me on 07814 299944. I would be delighted to hear further from you.

Best wishes for a full and speedy recovery.

Take care

Shona

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Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 9 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 02/08/2023 at 16:25
Published on Care Opinion at 16:25

picture of Pamela Gibson

Dear Put at ease

I would like to thank you for taking the time and trouble to share this lovely feedback following your recent attendance at the Minor Injuries Service within University Hospital Ayr.

I am delighted to hear that you received such prompt, professional and compassionate care, from our staff whilst you were under our care and it will be my pleasure to share your lovely comments with Jillian and the wider Team

Please accept my good wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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