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Endocrine services

Posted By Tiljz86

"Endocrine services"

About: Royal Cornwall Hospital (Treliske) / Endocrinology

(as a service user),

I feel I have had abysmal care from this service in the last 3 years. I have spoken to the consultant twice in 3 years. It has taken up to 5 months to receive a letter where someone has completed a virtual review and instigated a change in medication.

I have now been given too high a dose of medication and now experiencing symptoms of hyperthyroidism and hypothyroidism. This is making me feel incredibly unwell, where I have had to take time off work I can’t afford.

The endocrine nurse is off sick and it seems there is no one willing to help. I have to wait until they return which is an unknown time period.

A 5 minute telephone call from someone else i.e. the consultant apparently is not possible. I’m now going to be waiting another long period of time

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 9 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 27/07/2023 at 16:50
Published on Care Opinion at 16:50

Dear Tiljz86

Thank you for taking the time to share your story with us.

I am saddened to hear that you have had such a negative experience with the Endocrinology department. I am sorry to see that you have had a lack of communication over the last 3 years and that the change in your medication has resulted in you having symptoms that are making you feel so unwell. It also saddens me to see that for feel no one is willing to help whilst the Endocrine nurse is off sick.

If you would like to log this as a complaint or a concern, please contact our Patient Experience team on 01872 252 793 or via rcht.patientexperience@nhs.net.

Thank you, again, for taking the time to share your feedback with us and I am sorry to hear that you have had such a negative experience.

Thank you

Megan

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