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"The people weren’t very kind to me"

About: North Devon District Hospital / Accident and emergency

(as a service user),

I went to hospital in an ambulance, and I visited E&D twice this year and I have not had a very good experience on either visit.

On the first visit the Dr Didn’t do a thing except put a cannular in and accuse me of being drunk. I am paraplegic and had a fall and hurt my knee quite badly I was not drunk.

On the second visit, I had a different Dr and they took an Xray of my right knee and they didn’t take an Xray of my left knee but I feel I must have damaged my ankles as well and they are still quite swollen even now.

I got very short shrift in there, but they admitted me for a stay. I didn’t go straight onto the ward-I went into a room with no windows and it was like I was put into a room with just beds in it. I wasn’t even on a proper bed for the first few days, and I wasn’t offered food or drink for a couple of days. In this room no one came to see me unless I shouted for them. In the holding bay I really felt the people weren’t very kind to me and I really felt I didn’t know where I was.

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 10 months ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 28/07/2023 at 10:09
Published on Care Opinion at 10:09


Dear thunbanfq44,

Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when you attended the Emergency Department recently. All stories received via Care Opinion are anonymous, please could you e-mail me your contact details via sophie.grills@nhs.net and I will be able to look into your concerns further.

Kind regards

Sophie Grills
ED Governance & Operational Support Manager

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