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"I felt very lucky to be in excellent, caring, attentive hands"

About: Glasgow Royal Infirmary / Day surgery The Princess Royal Maternity Unit / Gynaecology

(as a service user),

I was admitted to the day unit for a robotic hysterectomy.

From entering the building to discharge the next day, I cannot explain how lovely, friendly & and professional each and every member of staff was.

I received relevant updates, until my time for surgery and post surgery this continued. The staff were great at calming down a very anxious patient.

Post-op I was admitted to ward 56, the day staff and evening staff were so lovely, as were the staff the next morning.

I can't remember everyone's names but a big thank you to all of you -  including doctors, nurses, catering, cleaning and auxiliaries. And to those names I remember in my daze - Shannon, David, Nadia, Caitlin and Amanda. 

Nothing was too much bother and even through the professionalism, your banter was great. I felt very lucky to be in excellent, caring, attentive hands. The job you all do is absolutely amazing.  

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 9 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 27/07/2023 at 09:29
Published on Care Opinion at 09:29


picture of Kevin Torbet

Dear Susi865

Thank you for taking the time to leave us your feedback on Care Opinion.

It was lovely to read how the staff made you feel comfortable and at ease from the minute you walked through the door. This must have been a massive relief.

I'm glad your surgery went well and you found the staff to be professional and attentive to your needs.

I will be delighted to pass on your thanks to the staff who I'm sure will be as touched as I was to read your lovely comments.

I hope your feeling a lot better and recovering well back at home.

Kind regards

Kevin

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