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Chemotherapy treatment delivery delay

Posted By Austen fan

"Chemotherapy treatment delivery delay"

About: Pilgrim Hospital / Oncology

(as a service user),

I travel to Boston for chemotherapy treatment, which is an hour. Lincoln is also an hour but I prefer Boston. All the staff are wonderful at both places. Appt was at 10:00am but this time the chemotherapy had not been delivered. Still not arrived at 12:30. I waited and was eventually asked by staff what I wanted to do. I felt for them as they could do nothing but were reliant on the delivery.

Because of the travel time to Louth,  I had no way of getting home until my husband came at 5:00pm and the need for the treatment I opted to stay. Two nurses very kindly stayed beyond the time of the unit closing at 6:00pm and my treatment ended at  about 6:30pm. I am very grateful to Nurses Claire and Chantelle. The delay in delivery was upsetting at the time and I am grateful to all the staff in the unit that day.

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Responses

Response from Polly Johnson, Matron, United Lincolnshire Hospitals NHS Trust 10 months ago
Polly Johnson
Matron,
United Lincolnshire Hospitals NHS Trust

Submitted on 27/07/2023 at 08:32
Published on Care Opinion at 08:32

Dear Austen fan

Thank you for your comments. We constantly strive to ensure we give the best possible care to our patients. Apologies for the delay in your care, moving forward, we will be reviewing to improve this service.

Many thanks

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Austen fan (a service user)

Dear Ms Johnson, thankyou for your response. May I stress how wonderful your staff are. All of the team at the Chemo suite in Boston are fantastic and I continue to be very grateful to you and them. The delay was a challenge for everyone. I am sure that there will be a way to resolve the delivery issues. Kind regards Austen fan.

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