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Care Opinion

Exceptional care

Posted By VicB

"Exceptional care"

About: University Hospital Wishaw / Trauma & orthopaedics

(as a relative),

Our nana received exceptional care and compassion when being cared for in ward 15. Being a nurse you never think anyone will meet your high standards but not only were they met they excelled…the person centred care our nana received was amazing and we can’t thank you all enough.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 9 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 25/07/2023 at 00:20
Published on Care Opinion at 00:20

picture of Jennifer Montgomery

Dear VicB,

Thank you for sharing your experience in University Hospital Wishaw, ward 15.

I am sorry to hear of your nana has had to have a stay at trauma and orthopaedics. This must have been a worrying time for you and your nana.

I am delighted you experienced and witnessed the extraordinary care our friendly teams aim to deliver every day and that we excellent your expectations as a nurse. Your feedback will give the team a much needed boost and I will be sure to feed this back to them.

I hope your nana is recovering well.

Kind regards,

Jenni

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