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"It's them that won't engage"

About: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

So many times you are told to reach out for "help" as people kept saying but at the end of everytime doing that you are still not getting any help. Chopping and changing of any diagnosis by them is extremely distressing for anyone to cope with so you are left not coping with that either. They seem to use a push pull technique by pushing you away from them and then they pull you back by saying about helping, again this is something else that leaves you distressed and not able to cope with.

You find that you spend most if not all of your time chasing them about everything, from getting the help you are entitled to, to the complaints that you are encouraged to make by them who work for the organisation.

Other people are having the same problems of not being helped and or listened to and it's not helpful for anyone to be going through this.

Why doesn't anything positive come out of anything when you are suffering from a mental health condition and when you are always having to explain what is happening on a day to day basis, on other words why doesn't the service listen.

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Responses

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust 9 months ago
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Submitted on 21/07/2023 at 08:57
Published on nhs.uk on 23/07/2023 at 22:09


We are sorry this has been your experience. It is not how we would want anyone to experience our services.

Given what you have shared, it would be useful to support you to complain about the actual team you accessed.

You can do this by contacting our complaints team via email: complaints@cntw.nhs.uk or by phone 0191 245 6672.

The postal address is:

Complaints Department

St. Nicholas Hospital

Gosforth

Newcastle upon Tyne

NE3 3XT

By what you have said, you may have already been through this process. If so, you can email my team: poy@cntw.nhs.uk and we can look into getting a response from the team to the experience you have shared.

Paul - Feedback and Outcomes Lead

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