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"Many thanks to the whole team"

About: Western General Hospital / Gastroenterology

(as the patient),

Many thanks to the whole team who looked after me yesterday during my (fairly traumatic) endoscopy. I’d been dreading it, but the appointment was quick from referral date. The team on the day put me at ease, communicated well with me and each other throughout, treated me with respect and completed the process within two hours, with a decent cup of instant coffee before summarising their findings and next steps outlined in the report and sending me on my way. 

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Responses

Response from Neil Boyle, Deputy Associate Nurse Director, Western General Hospital, NHS Lothian 9 months ago
Neil Boyle
Deputy Associate Nurse Director, Western General Hospital,
NHS Lothian
Submitted on 17/07/2023 at 08:48
Published on Care Opinion at 08:48


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Thank you for taking the time to give your lovely feed back, I have shared with both the Endoscopy and Day Bed teams that would have looked after you on the day.

Many thanks

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