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"Went over and above to be helpful"

About: Royal Alexandra Hospital / General Medicine (wards 8, 10, 11, 14, 18 & 27)

(as the patient),

I have recently been discharged from Wd. 27 RAH. I have nothing but praise for all members of staff. Although I cannot remember all their names and everyone was a credit to the profession, I would like to give  special thanks to two members of staff who really impressed me. While I had very limited contact with Zack , I was very aware of the care and solicitude he displayed towards the patients he did attend, most of whom were elderly. It was edifying to see this level of caring in such a young man. Jack , all I can say is he kept his  wings hidden, an angel indeed who went over and above to be helpful . Thank you to all.

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Responses

Response from Claire Ganner, Lead Nurse, Emergency Care and Medical Specialties (RAH), NHS Greater Glasgow and Clyde 9 months ago
Claire Ganner
Lead Nurse, Emergency Care and Medical Specialties (RAH),
NHS Greater Glasgow and Clyde
Submitted on 13/07/2023 at 16:49
Published on Care Opinion at 16:49


Dear mary cora,

Thank you very much for sharing your positive experience in ward 27. I will share your lovely comments with Cara the Senior Charge Nurse and the wider team, especially Zack and Jac who will both be delighted by this.

Thanks again,

Claire

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