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"Unacceptable waiting time for urgent treatment"

About: The Ulster Hospital / Emergency Department

(as a service user),

My daughter was sent to A&E in the ulster hospital recently following GP blood tests for her diagnosed blood clotting disorder. Her levels were noted as dangerously low, out of hours GP rang to tell her to go to A&E immediately.

She ended up being admitted due to risks as she was actively bleeding out and platelets sitting at 14. She was left sitting in a chair all night, then given a trolley in a side room awaiting a haematology consultant visit for treatment and care.

She still had not seen a haematologist almost 24 hours later. Only blood tests done no other intervention or examinations have been done.

Absolutely disgraceful standards of care and I feel the risk to her health is being  completely ignored.

Extremely poor timescale of care.

In the end, my daughter self-discharged and still hasn't seen a specialist

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 9 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 14/07/2023 at 13:44
Published on Care Opinion at 13:44


picture of Conor Campbell

Dear blackbirddb98

Thank you for getting in touch to tell us of this experience.

I apologise to you and your daughter for each element that should have been better.

Rather than having a service-level response made to you - and if you are happy to do so - please contact me upon receipt of this message by email at conor.campbell@setrust.hscni.net or by telephone on 07485593364 to provide identifying details (name / date of birth / address / contact info / deail on attendance) in order that a personal level review and response can be made to you.

Should you contact me to provide details, I will immediately liaise with service leadership.

Best wishes

Conor

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