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"My experience in hospital"

About: Doncaster Royal Infirmary / Accident and emergency Doncaster Royal Infirmary / General surgery Doncaster Royal Infirmary / Trauma and orthopaedics Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as a service user),

Hi, I was wanting to send my thanks to some of your amazing staff who looked after me in March, following a horrific ordeal in which me and my baby were victims in a hit and run.

First of all the paramedics that were on scene, both from the air ambulance and the road ambulances. They were just amazing in what was a highly stressful environment. Especially the ladies who were recognising my need to keep my baby close (he was uninjured, thankfully). I can't thank them enough for listening to me, saying all the right things, and just being absolutely outstanding at their jobs. I truly wish there was a way I could thank them properly. In particular one lady with grey hair from the air ambulance, she really took control and even in the state I was in I remember thinking how good she was at her job. 

Also the staff in A&E, this part was hazy but I do remember a male nurse with tattoos who was brilliant.

The INCREDIBLE surgeon who reattached my hand. The lovely Palestinian anaesthetist who kept me calm before surgery, so sorry I don't know their names.

And finally the amazing staff on Orthopaedics. The most lovely and welcoming ward I've ever been on as a patient or visitor. It has such a fantastic group of staff, I can't speak highly enough of them. Specifically the nurse who looked after me, Laura, and a bank HCA who I believe was called Ayla. They made such a scary and awful time so much easier for me.

I was in a side room to accommodate for my young breastfeeding baby. If they hadn't made these accommodations and been so fabulous at their jobs, the whole ordeal would have been so much harder. I think about it often and would love for them to receive the recognition.

Sorry, I realise this has become a bit of a long speech!

I went into hospital and had my surgery in  March this year

Thank you.x

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Responses

Response from Libby Shaw, Fundraising & Marketing Officer, Communications & Engagement, Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust 9 months ago
Libby Shaw
Fundraising & Marketing Officer, Communications & Engagement,
Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust

Donations to our hospitals, social media, graphic design, fundraising events for NHS.

Submitted on 13/07/2023 at 16:00
Published on Care Opinion at 16:00


Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so sorry that you experienced this, and with your baby as well, it must have been such a scary time but I am so glad that you were both okay in the end.

I will share your kind feedback with the team involved who I’m sure will be extremely grateful.

Thank you for sharing!

Best wishes

Libby

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Response from Kate Edgar, Quality and Risk Coordinator, Yorkshire Ambulance Service NHS Trust 8 months ago
Kate Edgar
Quality and Risk Coordinator,
Yorkshire Ambulance Service NHS Trust
Submitted on 09/08/2023 at 08:25
Published on Care Opinion at 08:25


Thank you for posting your thanks on the Care Opinion website. We do hope your health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations
Yorkshire Ambulance Service
Springhill
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ
Tel: 0333 130 0549
Email: yas.patientrelations@nhs.net

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