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Care Opinion

Emergency surgery

Posted By Engine

"Emergency surgery"

About: Crosshouse Hospital / General Surgery NHS 24 / NHS 24 (111 service) North Ayrshire Health & Social Care Partnership / Community Nursing Scottish Ambulance Service / Emergency Ambulance

(as the patient),

After having emergency surgery at University Hospital Crosshouse , following a blockage in the bowels, my husband and I would like to say a very big thank you to all the staff concerned in his care i.e. 111 call centre, paramedics, surgeon Mr D Watt, staff in Crosshouse and latterly the community nurses, in particular Lauren from Kilbirnie Health Centre for the very professional care and kindness shown. 

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Responses

Response from Karen Turner, Senior Manager, Long Term Conditions, North Ayrshire Health and Social Care Partnership 10 months ago
Karen Turner
Senior Manager, Long Term Conditions,
North Ayrshire Health and Social Care Partnership

Manage Wards 1 & 2 Woodland View, Redburn Rehab and Douglas Grant Rehab, Lady Margaret Hospital Cumbrae and Elderly community mental health Community Nursing in North Ayrshire

Submitted on 04/07/2023 at 18:37
Published on Care Opinion on 05/07/2023 at 08:38

Dear Engine

Thank you for taking the time to recognise the care provided to your husband recently who required emergency bowel surgery. I do hope his health is improving. I will be sure to pass on your kind words to Lauren and the community nurses at Kilbirnie.

Kindest regards

Karen Turner

Senior Manager Locality Services

NAHSCP

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 9 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 05/07/2023 at 08:46
Published on Care Opinion at 08:46

picture of Shona Lawrence

Dear Engine

Thanks so much for getting in touch via Care Opinion. I'm so sorry to learn your husband required emergency surgery. No doubt a traumatic experience for you both. I hope your husband is doing well and you also are taking time to re-charge after such a worrying ordeal.

It's great to see your complimentary feedback for the staff who cared for your husband (and for you). It seems as though everyone left a hugely positive impression on you both.

Thanks specifically for mentioning our staff here at NHS 24. Very often we are involved at the start of a patient's journey of care, therefore it's great when we see such compliments, that our staff are included. I would like to be able to share your story directly with the staff who managed your call, therefore if you would be kind enough, when time permits, to contact me with some additional detail, then I could do this. You can call me on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk

Thanks again and best wishes to you both.

Shona

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Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 9 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 05/07/2023 at 12:45
Published on Care Opinion at 12:45

picture of Pamela Gibson

Dear Engine

Thank you so much for taking the time to share your healthcare experience whilst an inpatient at University Hospital Crosshouse for emergency surgery

I am delighted to hear that you had such a positive experience. It will be my pleasure to forward your lovely feedback with the Teams who took care of you, to share your kind words and to give recognition for their exemplary care and treatment. When times are challenging, it’s always nice to hear positive feedback from our patients.

Please accept my good wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 9 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 06/07/2023 at 17:27
Published on Care Opinion at 17:27

Dear Engine

Thank you for taking the time to post your Feedback here on Careopinion. I am really sorry to read your husband had to make use of our services as well as those of the wider NHS.

I am thrilled to read about all the staff involved in his care. I appreciate this must have been a very worrying time for your husband and yourself, and I'm sure the care given has really made a difference.

I wish your husband all the best with his recovery and thank you once again

Kind Regards

Lesley

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