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"Hospital Visit for Quinsy Throat"

About: Ear, Nose & Throat / Ward 26 Perth Royal Infirmary / Ear, Nose & Throat Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service / Patient Transport Service

(as a service user),

The events I am about to narrate took place one week ago. At first, I believed I was suffering from a simple cold, which would improve on its own with pharmacy painkillers, bedrest and fluids.

However, after 5 days of my symptoms not improving, my throat had nearly swelled shut, I was retching up thick, viscous yellow and brown phlegm, could not swallow anything, was becoming severely dehydrated and hungry and constipated and struggling to breathe. I was rushed to A&E at Perth Royal Infirmary, where I had to wait nearly three hours to be seen early in the morning. This is my only complaint; it would have been helpful if I had been seen before the various sprains and cuts in the waiting room which were clearly not as urgent as my distress.

However, when seen, my illness was diagnosed at once by the staff who were informative, kind and efficient at all times. After an interval of perhaps, half an hour, I was given an IV line, injected with steroids to reduce the swelling and penicillin to tackle the infection and a saline drip to rehydrate me. I began to feel better within an hour, before the ambulance which had been ordered for me even arrived.

The ambulance crew were helpful and informative and rushed me to Ninewells Hospital in Dundee within half an hour. After paperwork, etc. was done, I was able to get to bed with a second saline drip then slept for about four hours, by which point I had sufficiently recovered to be able to eat a full breakfast.

My recovery consisted of staying in bed at Ninewells for one day, while my vital signs were monitored and the infection checked to ensure it was coming under control. Although dated, the wards, facilities, toilets, bed linen, etc. were spotlessly clean. The food, though basic, was well cooked, tasty and nutritious. The staff were informative, positive and hardworking. All their hard work paid off so quickly that I was discharged by the next evening, with just a simple aftercare plan of medication to restore me to full health.

I understand that due to staffing problems and backlogs, it is inevitable that delays will occur in the NHS. However, that is a minor complaint compared to the praise that I wish to heap upon a well trained, hard working and humanitarian workforce. I could not have asked for kinder or better care and I was as moved by its successful delivery as I was by the speed of my recovery.

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Responses

Response from Leaca Crawford, Senior Nurse, Specialist Surgery, NHS Tayside 10 months ago
Leaca Crawford
Senior Nurse, Specialist Surgery,
NHS Tayside

This member of staff work as a Senior Nurse within Ninewells Hospital

Submitted on 03/07/2023 at 16:35
Published on Care Opinion at 16:35


Dear Chrbt76

On behalf of the staff within Ward 26 I would like to thank you for your lovely feedback. I will ensure I share your kind words with the team and I hope you are feeling much better.

Kind regards

Leaca Crawford

Senior Nurse

Specialist Surgery

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Response from Mary Cumming, Senior Nurse for Emergency Medicine, Accident and Emergency, NHS Tayside 10 months ago
Mary Cumming
Senior Nurse for Emergency Medicine, Accident and Emergency,
NHS Tayside
Submitted on 04/07/2023 at 14:19
Published on Care Opinion at 14:19


Dear Chrbt76,

This must have been a very frightening time for you. I am sorry you had a long wait to be seen in the Emergency Department in PRI, but I was pleased to hear that your presenting problem was identified quickly. It was reassuring to hear that you received prompt and appropriate care from that point forward.

I will share this positive feedback with the team.

I hope you continue to make a good recovery

Kind Regards

Mary Cumming

Senior Nurse in Emergency Medicine

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 9 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 06/07/2023 at 17:03
Published on Care Opinion at 17:03


Dear Chrbt76

Thank you for getting in touch to let us know of your experience. I'm really sorry to hear of you being so poorly, I hear quinsy is such a painful condition and I am so glad to hear you were given the treatment to treat this with good and quick effect.

It's really lovely to hear you describe our staff as helpful and informative and I would dearly love to pass on your kind words to them. If you would like me to do that for you, please may I ask you email sas.feedback@nhs.scot. If you would also be so kind as to make reference to your CareOpinion username so that if someone else picks it up they can easily link it to this feedback.

I hope you are feeling much better and are now on the road to recovery

Kindest Regards

Lesley

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