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Children’s A&E

Story from nhs.uk

"Children’s A&E"

About: The Tunbridge Wells Hospital

Seen quickly by friendly triage nurse and doctor, very caring and happy with assessment and advice given. Only negative was that on entering the children’s A&E section after booking in, it wasn’t immediately clear where we should go to book in or wait. Several other parents experienced the same. We got there in the end.

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Responses

Response from The Tunbridge Wells Hospital 10 months ago
The Tunbridge Wells Hospital

Submitted on 30/06/2023 at 11:18
Published on nhs.uk on 02/07/2023 at 16:53

Dear Parent

Thank you for taking the time to submit your feedback regarding your recent experience when bringing your child to Tunbridge Wells Paedatric Emergency Department. Though I was sorry to learn they were unwell I am pleased that they were seen quickly, the staff were caring and you were happy with the assessment and advice given.

Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team so that it can be shared.

Once again thank you for your time and interest and I hope that you child has now made a full and speedy recovery.

Jane Williamson

PALS Officer

MTW Governance Team

Maidstone & Tunbridge Wells NHS Trust

01622 224960

01892 632953

Email: mtw-tr.palsoffice@nhs.net

Website: www.mtw.nhs.uk

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