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Hospital stay

Posted By Frejw66

"Hospital stay"

About: Scarborough General Hospital / Gastroenterology

(as a service user),

While in Chestnut Ward during June 2023 I was impressed by the level of kindness and compassion shown to me by many of the nurses.

However, I also felt like I was treated like a lump of meat by one nurse, who, inter alia, left me alone for 20 minutes after administering, without explanation, what transpired to be an enema of some sort.

I was then abandoned, very frightened and bewildered as I began to defecate in the bed, not knowing whether this was intentional on the nurse's part or whether or not there was a pad in place.

I was terrified. If this is care with kindness and compassion Scarborough style, please let me know. 

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Responses

Response from York and Scarborough NHS Trust 11 months ago
York and Scarborough NHS Trust

Submitted on 03/07/2023 at 14:49
Published on Care Opinion at 14:49

Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion.

If you wish to discuss your experience further, then please don't hesitate to contact us at either 01904 725137 or via email at yhs-tr.PatientExperienceTeam@nhs.net.

We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.

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