"Ask my GP app"

How can 21st century GP appointments be so fraught with problems? I get up at 7:00am or so just to try make an appointment and it's closed. I get a questionnaire from the GP, but it's 15 questions long and I follow the link and it's not there.   I feel the the receptionists are way above there station and not at all helpful when I want a gp appt .

I go on the app after 20 mins of constantly being engaged  - it could be hrs on a Monday - and am told I have to go on the ask my gp app and request an appointment.  I put phone down only to find the quota for day is full and not taking anymore requests for day. Feeling slightly miffed, as you would be,  I ring back and after another 20 mins or hours to speak to the receptionist who also now appears annoyed at my annoyed tone. So,next morning, I try again and so it continues.

We don't ring GP's for a "How's your day" chat, it's normally due to being unwell, in pain etc.  When you do get through there are no appointments or advice to go to a&e which normally involves all day sitting there. This was the case twice due to osteoarthritis in my neck and trapped nerves, causing excruciating pain and 7 hrs in A&E waiting for pain medication.

I've spent 3 weeks in bed since Xmas,5 days or so at a time wishing I was dead in bed rather than sitting in A&E for hours, writhing around in agony where no position is even slightly comfortable. This is due to the GP insisting I cannot see a doctor due to there being no appts for the day.

I'm in my fifties and quite good on Internet but "Ask my Gp" is beyond me unless it's a simple repeat prescription. I'm almost scared to ring due to the here we go again attitude from the receptionists.