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"I could not have been any more relieved or thankful for her help"

About: New Victoria Hospital / Diabetes service

(as the patient),

My insulin pump broke recently,  I felt scared and at a complete loss.  I have been diabetic for over 40 years and have been using an  insulin pump for more than 15, it has improved my life beyond description. 

When I found myself trying to control my diabetes myself, until my new pump arrived, I unfortunately realised I have become blasé and not kept up to date with having emergency basic diabetic supplies on hand to cover me for the 2 days I was to be without a pump.  I had no insulin pens, no idea of the doses I should be administering and no access to the data needed to set up a new pump when it arrived .

I got through the first night using syringes from years ago and took an educated guess at the dose, it turned out to be less than educated  

The next morning I just went to the diabetic clinic pleading for some help to get me through 

I was seen by Carol who is the diabetic nurse, after calming me down, and deservedly gently telling me off for my predicament, she gave me everything that I needed comfort,  pens, needles, data for the new pump which she also set up for me.

I could not have been any more relieved or thankful for her help, when I left the hospital I was relaxed and smiling the polar opposite of how I arrived

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 10 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 03/07/2023 at 13:26
Published on Care Opinion at 13:26


picture of Kevin Torbet

Dear Diabetic Drama

Thank you for taking the time to leave us your feedback on Care Opinion.

I was extremely pleased to hear you took the decision to attend our Diabetes Clinic and seek the advice of our staff after your insulin pump broke.

It was lovely to hear how our staff member Carol took the time to comfort you and provide you with the equipment you needed. This must have been a great relief to you.

I will be sure to pass on your thanks to Carol and the team who I'm sure will be delighted to receive such generous feedback.

I hope your feeling a lot better now and recovering well back at home.

Kind regards

Kevin

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