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"Excellent Paediatrician Care"

About: University Hospital Wishaw

(as a service user),

After suffering persistent headaches our 9 year old daughter was refered to Dr Beattie, Consultant Paediatrician with NHS Lanarkshire.  

We met with Dr Beattie for an initial consultation and could not have been more impressed with the manner he treated our little girl. His approach was gentle, kind and respectful. He directed his questions to our daughter, making her feel valued and heard. After leaving our appointment out daughter told us, "The doctor really listened to me. He was interested in what I had to say. That's what makes a good doctor!". 

Dr Beattie timeously organised follow up investigations, prescribed medication and liaised with our GP before following up with a telephone consultation. He ensured that everything he said would happen did. He offered excellent reassurance to us, as parents and we can't thank him enough. 

Our 9 year old daughter is right - he really is one of the good ones!

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 10 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 28/06/2023 at 17:50
Published on Care Opinion at 17:50


picture of Jennifer Montgomery

Dear Smart Family,

Thank you for your feedback on your recent experience at University Hospital Wishaw with Dr Beattie. I am so pleased he was kind, respectful and spoke to your daughter in a way she felt heard and valued. I am also glad that you have had reassurance from a follow up telephone call to ensure everything he said he would do, has been done.

It is great encouragement for the staff to be recognised and feel valued. It will be a pleasure to share your feedback with Dr Beattie.

Thank you.

Jenni

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