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"First time mother - absolutely outstanding level of care"

About: Maternity care / Consultant Led Unit Victoria Hospital / Maternity care

(as a service user),

Last week I came into the maternity unit at Victoria hospital to be induced. I have no other words other than wow!

The level of care I was provided from the moment I arrived to the moment I left as a mother was absolutely outstanding. I want to thank I particularly Harriet, Amelia and Laura from the induction Suite. Harriet in particular had a huge impact on my experience was second to none. She was knowledgeable kind and calm! Not to mention she was just genuinely lovely, funny and felt more like a friend than a health professional.

Following on from the induction suite I was then moved to Consultant Led Unit where the midwife looking after me was Zara and Student midwife Dawn. No words will ever be enough to describe how amazing these two women were. These ladies never once left my side. They were comforting, caring, compassionate and again just genuinely lovely people. Zara and Dawn went above and beyond to provide me the most amazing of care. They empowered me and helped me believe in myself and my body to deliver my baby! Nothing was ever too much . I don’t know how I could ever repay you both. Thank you!

Midwifes Caroline, Jenn that were on shift in the Observation unit thank you for looking after me in recovery you both helped me at an incredibly venerable time as-well as helping me become comfortable and confident as a first time mother.

Maternity Support Worker Laura you are an Angel! Thank you so so much for everything.

A huge thanks to Claire, Nursery Nurse on the maternity ward you are worth your weight in gold! The knowledge, experience and care you provided to myself and my baby was just absolutely outstanding.

On a whole thank you to you all I will forever be grateful

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Responses

Response from Aileen Lawrie, Director of Midwifery, Woman and Children's Directorate, NHS Fife 10 months ago
Aileen Lawrie
Director of Midwifery, Woman and Children's Directorate,
NHS Fife

Professional Lead for Midwifery and Nursing in Women and Children's

Submitted on 28/06/2023 at 15:38
Published on Care Opinion at 15:38


Dear CMac20, thank you for taking the time to provide the team with such lovely feedback, it is greatly appreciated. The team always strive to provide excellent care and it is lovely to know that their care made a difference to you, many thanks

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