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"Very long wait in A&E"

About: Stoke Mandeville Hospital / Accident and emergency

(as the patient),

I was sent there by a emergency doctor together with a urgent letter and test results . On arrival I was directed up a ramp to register.  I could hardly walk and needed help. There was no wheel chairs and it was extremely hot. My husband helped me up . I was fortunate another lady in queue lent me her chair. I did get a wheelchair after a while .

I then endured 5hrs wait in a very crowded unhealthy and hot waiting room.  All the drinks machines were out of order except cans . No ventilation and there was no information as to your position in the queue just a shout out by nurses when you were to be seen . It seemed like chaos.

I was told after a long wait it would be another 7hrs  and to go home and come back the following day . The conditions were so bad it was a relief to go home.

Coming back the following day I was told I should not have gone home and I needed to re-register. I protested and they found my documents and got me to the Triage section. Again this was a long wait.  I finally saw a doctor later in the day and found me a bed

The treatment from there on was superb .

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