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Thank you for doing such an amazing job.

Posted By waltzyt58

"Thank you for doing such an amazing job."

About: Community Nursing / District Nursing NHS 24 / NHS 24 (111 service) Royal Alexandra Hospital / GP Out of Hours

(as a relative),

My dad told me at the end of May that he had been diagnosed with stage 4 lung cancer. After our dad’s diagnosis it was generally expected that he would attend an oncologist appointment,  however he deteriorated rapidly over the weekend. 

I called NHS 24/7 and a wonderful doctor (Dr Tollan) provided  just in case medication. We called the district nurse team (East Ren) to administer it and each and every member of the team were wonderful- so kind, compassionate and comforting. From there on a syringe pump was fitted and Ashleigh & Marie attended regularly- providing care and advice.

We really didn’t know what we were doing but following their advice gave us so much reassurance & more importantly allowed our dad to pass at home comfortably, calmly and cared for.

I am beyond grateful to the team and just want to say thank you for doing such an amazing job. 

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 10 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 22/06/2023 at 12:43
Published on Care Opinion at 12:43

picture of Dawn Orr

Dear waltzyt58,

Thanks so much for sharing your experience of accessing care for your dad on Care Opinion. I'm sorry to learn you required to contact NHS 24 and of the recent passing of your dad. I am glad to see that he had the appropriate care and support from both you and your family plus the healthcare team involved.

If you wish to share some more information with me in relation to NHS 24, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for taking the time to share your experience at a very difficult time.

Dawn Orr

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Response from Head of Adult Services, Communities and Wellbeing, East Renfrewshire Health & Social Care Partnership 10 months ago
East Renfrewshire Health & Social Care Partnership

Submitted on 22/06/2023 at 15:32
Published on Care Opinion at 15:32

Firstly please accept my condolences at this sad time.

Thank you so much for taking the time to feedback to us. Our District Nursing team will be delighted to hear your positive experience and the difference it made to your dad in his final days. I will pass this to them immediately.

Response from Raylene McLaggan, Clinical Service Manager, Out of Hours, NHS Greater Glasgow & Clyde 10 months ago
Raylene McLaggan
Clinical Service Manager, Out of Hours,
NHS Greater Glasgow & Clyde

Submitted on 22/06/2023 at 22:11
Published on Care Opinion at 22:11

Dear waltzyt58,

Firstly may I extend my sincere condolences to you and your family on the loss of your dad. I know this must be a very difficult time for you and your family.

I would like to thank you for taking the time to share this experience and your kind words regarding Dr Tollan. I will ensure that we share your comments and I am sure this will be greatly appreciated.

Please take care.

Raylene

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