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"Called 999"

About: East Of England Ambulance Service NHS Trust

My daughter became unwell earlier today. Her head was being held at a jaunty angle and she couldn't keep her balance. She was hysterical and clearly unwell. I panicked and called 999.

The service I received was phenomenal. They passed my call onto a paramedic who spoke with me for 20 minutes. By the end of the call, we both were assured she was ok and just needs a gp appointment in the morning.

I realise now, 999 wasn't needed but the person I spoke to did not judge and kindly spent time with me to ensure not only my daughter was ok but that I was as well.

I would love to this person to get the praise he deserves so if there is someone I can contact, I know his name.

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Responses

Response from East Of England Ambulance Service NHS Trust 9 months ago
East Of England Ambulance Service NHS Trust
Submitted on 18/08/2023 at 16:09
Published on nhs.uk at 16:10


Dear Ryan

Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved.

In your email could you please quote KK180823-003 and I will be able to link the information to your feedback.

Thank you again for your kind words of appreciation.

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