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"Amazing and speedy service"

About: Buckland Hospital

We had to take my 16 month old to Urgent Care after waiting all day for a call from my Dr's practice. When my childs breathing became worse and temperature increased we made the decision to go to urgent care. After checking in and sitting in the waiting room, my child became abit upset and wheezing loudly. The receptionist heard the wheezing from quite a distance and called for someone to see us straight away. We were so grateful for this.

The medical team that then saw my child were so amazing too, trying to keep them calm in a distressing situation and generally being so gentle. After collecting the prescription, within a few hours my child massively improved. So grateful for the service we recieved as it is very upset seeing a child struggling to breath properly

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 10 months ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 15/06/2023 at 15:23
Published on Care Opinion at 16:44


Thank you for taking the time to give us your feedback. I’m pleased you had such a positive experience.

As a parent myself I completely understand what you must have been going through and how invaluable it must have been to have staff act so quickly, professionally and in such a kind manner.

I will make sure this is shared with the team.

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