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Care Opinion

My brothers care in hospital

Posted By orangecn56

"My brothers care in hospital"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5) Queen Elizabeth University Hospital Glasgow / Diabetes (Wards 5a &5b) Queen Elizabeth University Hospital Glasgow / Gastroenterology (Stomach and gut problems) Wards 8b, 8c &8d Queen Elizabeth University Hospital Glasgow / Initial Assessment Unit

(as a relative),

My brother has been very unwell over several months resulting in him being admitted numerous times to many wards and A&E, ARU,IAU . Relentless rounds of investigations and treatments. He is a an adult who can’t communicate and needs 24/7 care . 

Two weeks ago he was admitted to ward 8D, and for the most great except for a worrying incident with the night staff not responding to his needs when having seizure activity It resulted in him having delayed medications and I had to talk to staff next day and raise a complaint , which is distressing and not helpful as complaining is not us . Luckily the quality of care improved and he responded to treatment.I asked for him to be discharged as quickly as possible . 

So forward two weeks and we are back again , this time I was really worried after our experience last time. 

Thankfully , the staff on A&E , ARU2 and ward 5B have been amazing . As a family we take part in his care when in hospital and see and are involved in as much as possible . This time we were included , wishes on behalf of my brother listened to and acted upon . The interventions were prompt and not delayed this time meaning he was not placed at greater risk or experiencing more symptoms . The staff didn’t just respond with professionalism and kindness, they were empathetic and knowledgeable offering more despite a busy workload . 

Thanks to them , we know our last experience was maybe a poor ward environment and not the norm . 

Again , thanks  to all , we really appreciate your warm , kind approach . Everything that the QEUH should be proud of in their staff team . 

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Responses

Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 10 months ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 13/06/2023 at 18:32
Published on Care Opinion on 14/06/2023 at 13:06

picture of Karen Hughes

Dear Orangecn56,

thank you for submitting your care opinion. I hope your brother Is back home now. I can only imagine how worrying it must have been for him and you as his family when he requires admission to hospital due to his complex needs. I’m delighted you found this admission a positive experience and your brothers needs were met with professional, compassionate and empathetic staff. I’ll pass on your kind words to the Emergency Department staff who will be delighted to receive such appreciative feedback.

With kind regards,

karen

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