This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Everyone on the team was so encouraging and professional."

About: Omagh Primary Care Complex / Emergency Care and Medicine Services Omagh Primary Care Complex / Radiology Omagh Primary Care Complex / Trauma and Orthopaedics

(as a service user),

I was home with family and grandchildren it was a dry morning and the children were playing outside. My granddaughter couldn't lift my toddler grandchild out of the swing so I went to help and slipped on some slime on a path around our house. I was wearing crocs which I wear around the house. My right ankle went under and I heard the crack. Fortunately I fell backwards onto soggy grass. Fortunately my husband and daughter were at home and came to my aid.

We decided to go to Omagh Hospital as opposed to Altnagalvin Hospital as we know it would be busy on a Saturday.

Within half an hour we were in A+E at Omagh. Everyone was very friendly from the arrival and did everything they could to make us feel comfortable, wheelchair etc. Thankfully there was just about 9 people ahead of us and within 20 minutes I was off to x ray.

Everyone on the team was so encouraging and professional. I even got a cup of tea and a biscuit as the canteen was closed. Geraldine and Aidan explained everything to me as the plaster was applied and blood thinning injection introduced.

I have been to the hospital once before when I got diagnosed for a pace maker and the same love and care was given me then.

Thank you Omagh Hospital.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Aisling Howell, Assistant Radiology Service Manager, Western Health & Social Care Trust 7 months ago
Aisling Howell
Assistant Radiology Service Manager,
Western Health & Social Care Trust
Submitted on 17/09/2023 at 19:21
Published on Care Opinion at 19:21


picture of Aisling Howell

Dear puppispd44, I hope you are recovering well and thank you for taking time to highlight the care you were given when you had to attend Omagh Hospital. The staff all work really hard so will be delighted to hear your kind feedback. Best Wishes.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Ciara McAree, OHPCC UCTC/CAU Manager, Acute, WHSCT 7 months ago
Ciara McAree
OHPCC UCTC/CAU Manager, Acute,
WHSCT
Submitted on 18/09/2023 at 09:53
Published on Care Opinion at 10:30


Dear puppispd44,

Thank you for taking the time to comment on your recent experiences, on the care opinion platform.

I am pleased to hear you received great care throughout your journey in Urgent Care in OHPCC.

I shall pass on your regards to all staff in Urgent Care

Lastly, I hope that you are recovering well

Best wishes,

Ciara McAree

Manager UCTC/CAU

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k