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Daughter- badly broken tibia

Posted By MissusC

"Daughter- badly broken tibia"

About: General Surgery / Theatre Recovery Perth Royal Infirmary / Accident & Emergency Scottish Ambulance Service

(as a parent/guardian),

At the end of May my daughter badly broke her tibia requiring urgent medical care. Unfortunate the ambulance service refused to attend, requiring her to be transported via car to Perth Royal Infirmary.

The staff there were brilliant- Charge nurse Jenni and Staff nurse Rachel in particular and HCSW who also began with a J but whose name escapes me, sorry! All were professional and reassuring and helped put my daughter at ease and treat her effectively and quickly. 

She required sedation to have her leg straightened and again this was done efficiently and with great care and reassurance. She was then transferred to Ninewells hospital for attention to her leg in theatre.  

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 11 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 08/06/2023 at 16:49
Published on Care Opinion at 16:49

Dear MissusC

Thank you for your feedback. I am sorry to read about the experience you have described when your daughter needed help.

It would be helpful if you could get in touch with our team at sas.feedback@nhs.scot so we can look into this matter for you. What I would need is your daughter's name, date of when the call was placed and also a contact telephone number to allow us to call you back to discuss our findings with you.

I look forward to hearing from you

Kind Regards

Lesley

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Response from Mary Cumming, Senior Nurse for Emergency Medicine, Accident and Emergency, NHS Tayside 11 months ago
Mary Cumming
Senior Nurse for Emergency Medicine, Accident and Emergency,
NHS Tayside

Submitted on 16/06/2023 at 14:41
Published on Care Opinion at 14:41

Dear MissusC,

Thank you for your lovely feedback to the team in Perth. I have shared this with the staff involved. They were very grateful for your positive comments. It is good to hear that your daughter received professional and reassuring care.

This must have been a very scary time for your daughter and your family. I hope she is recovering well

Kind Regards

Mary Cumming

Senior Nurse A&E

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