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Care Opinion

Leaving hospital with a happier memory.

Posted By staffmemberfife1

"Leaving hospital with a happier memory."

About: Victoria Hospital / Day surgery Victoria Hospital / Ear, Nose & Throat

(as a staff member posting for a patient/service user),

I am currently in the ENT (Ear Nose & Throat) ward of Victoria Hospital Kirkcaldy. I was on a waiting list (Urgent List) and I was seen much quicker than I thought I would be.

I was made very welcome when I arrived at the hospital and didn't wait long to be taken to theatre. The anaesthetist I met was called Emily, she explained everything to me and was very very nice.

Initially I had been admitted to DSU (Day Surgery Unit)  for a gall bladder removal. The staff there were fantastic. 

After my operation I was advised by staff to stay in hospital overnight, it was then that I was transferred into the ENT ward.

It has been good in ENT,  100% good care. I have been well looked after.

The staff are always there to help. Toast and tea is always something to look forward to.

ENT is a very busy ward and patients are always attended to (The bed is very comfortable)

Overall the whole experience,  although I was in hospital, has been made enjoyable.

I will be leaving hospital with a happier memory

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Responses

Response from Lisa Allan, Senior Charge Nurse, ENT / SSSU, NHS Fife 11 months ago
Lisa Allan
Senior Charge Nurse, ENT / SSSU,
NHS Fife

Submitted on 08/06/2023 at 14:30
Published on Care Opinion at 14:30

Dear Staffmemberfife1

Thank you so much for taking the time to send us this wonderful feedback.

Great to hear that you were made to feel welcome by the various departments you encountered whilst staying in the hospital and your experience was very positive at such a vulnerable time.

We, as a team in ENT take pride in the compassionate care that we deliver to our patients, our team are always very helpful and knowledgeable in most general surgical procedures as well as the ENT speciality.

I am so glad that your overall experience was enjoyable and I will be delighted to share your lovely feedback to the team.

Best wishes with your recovery

Lisa

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Response from Donna Cowie, Charge Nurse, Day Intervention Unit, NHS Fife 11 months ago
Donna Cowie
Charge Nurse, Day Intervention Unit,
NHS Fife

Submitted on 08/06/2023 at 15:13
Published on Care Opinion at 15:13

Hi Staffmemberfife1

My name is Donna Cowie I am Charge Nurse in DSU at the Victoria Hospital.

Thank you so much for taking the time to write in our care opinion site. We really appreciate your feedback. So glad you were looked after so well in our DSU. The team will be delighted to read your feedback.

I hope you are recovering well at home.

Thanks

Donna Cowie

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