"Poor booking system"

I attended for an  Outpatient hysteroscopy King George Hospital, Ilford as part of a 2 week fast track programme. I was not given any prior notice of what or how this would happen and no advice re pain relief.

The procedure was stopped due to the severe pain I was in. They decided that I needed to have this repeated but with a local anaesthetic. I am still trying to get this booked. When telephoning, no one answers the phone, or if they do you have been put through to the wrong department/person. They have tried calling but they don't leave a message and the number shown is not for the department needed.