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Care Opinion

Emergency surgery for a skin complication

Posted By Ktr99

"Emergency surgery for a skin complication"

About: NHS 24 / NHS 24 (111 service) Victoria Hospital / General Surgery

(as the patient),

It was my first time being treated at an NHS hospital. I had to undergo emergency surgery for a skin complication. Reading about the problems the NHS faces, I was a bit worried about the care but was extremely positively surprised.

Everything from calling 111, being referred to the nearest urgent care unit, and receiving treatment has been quick, smooth, and comforting. All the nurses were incredibly lovely and I felt well taken care of. The doctors were competent and I felt safe all the way. I wish the doctors had a little more time but I understand the pressures they must be under.

Passing through a few wards during my short stay, this experience has been consitently positive. I thank all staff at NHS Scotland for their time. They deserve better pay and working conditions and I hope everyone will use their impact to deliver that for them.

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 11 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 26/05/2023 at 14:02
Published on Care Opinion at 14:02

picture of Dawn Orr

Dear Ktr99,

Thanks so much for sharing your experience on Care Opinion. I'm sorry to learn you required to contact 111 and that you subsequently required surgery. I hope you are recovering well.

If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 11 months ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife

Submitted on 05/06/2023 at 08:10
Published on Care Opinion at 08:10

picture of Gillian Ogden

Dear Ktr

Thank you for taking the time to post on Care Opinion

I was sorry to read that you needed emergency surgery, it must have ben a worrying time for you. I am glad that all the staff who looked after you made you feel safe and well cared for and I hope that you have made a good recovery and are feeling better now.

If you can, I would be grateful if you could let me know what ward/department you were in so that I can share your story with the relevant staff. My email address is gillian.ogden@nhs.scot.

Thanks again for your post

Take care

Gill

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