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Polite, courteous and professional

Posted By MINB

"Polite, courteous and professional"

About: Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d) Queen Elizabeth University Hospital Glasgow / West of Scotland Major Trauma Ward (ward 1c)

(as a relative),

My elderly aunt was recently admitted to Queen Elizabeth Hospital - Glasgow - Ward 9B and then transferred to 1C.

I had travelled from St Andrews after being informed she has been admitted to hospital.

All the staff - from the reception staff who guided me around the hospital, to the portering staff who took me to the correct ward, the nursing and hcsw staff - they were polite, courteous and professional.

They were all - just amazing.

I am a Registered Nurse myself, and it was lovey to be back home and have my Aunt cared for by an amazing group of people.

Thank You

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Responses

Response from Liza Campbell, Clinical Service Manager, Ophthalmology, NHS Greater Glasgow and Clyde 12 months ago
Liza Campbell
Clinical Service Manager, Ophthalmology,
NHS Greater Glasgow and Clyde

Submitted on 25/05/2023 at 19:33
Published on Care Opinion on 26/05/2023 at 08:57

Dear MINB,

I am very grateful to you for taking time to feedback regarding your aunts recent admission to ward 9B and ward 1C.

I have shared your kind words and gratitude with the teams who work hard to deliver excellent care at all times.

Thank you for sharing your experience with us.

Best wishes,

Liza Campbell

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