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Prompt response following a heart attack

Posted By MeMe81

"Prompt response following a heart attack"

About: Aberdeen Royal Infirmary / Cardiology / Coronary Care Unit Aberdeen Royal Infirmary / Emergency Medicine Scottish Ambulance Service / Emergency Ambulance

(as a relative),

I would like to thank and give positive feedback to all the staff involved at Aberdeen Royal Infirmary today. My father was taken in by ambulance to ED in Aberdeen with chest pains. After further investigation it was suspected that he suffered a heart attack.  The quick response from the paramedics, to him getting care within the department to being transferred to the Cath Lab, then ward 106, was outstanding and very much appreciated. I can't thank everyone enough.

Within 4 hours he was back on the ward and speaking, interacting. Today I was very thankful for the NHS, and all staff at Aberdeen Royal Infirmary. 

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Responses

Response from Catriona Robbins, Chief Nurse, Medicine & Unscheduled Care, NHS Grampian 11 months ago
Catriona Robbins
Chief Nurse, Medicine & Unscheduled Care,
NHS Grampian

Submitted on 24/05/2023 at 15:28
Published on Care Opinion at 15:28

picture of Catriona Robbins

Dear MeMe81,

Thank you so much for taking the time to write to us following your fathers recent admission. I am glad to hear that your experience was a positive one and I will make sure that the nursing and medical teams in Cath Lab and Ward 106 get to see your post.

I do hope your father is doing ok and makes a good recovery.

Thanks again

Catriona

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Response from Interim Chief Nurse Medicine & Unscheduled Care, Chief Nurse & Frailty Lead, NHS Grampian 11 months ago
NHS Grampian

Submitted on 24/05/2023 at 16:14
Published on Care Opinion at 16:14

Dear MeMe81

Thank you so much for your valued feedback regarding your father's admission to the Emergency Department. It is truly appreciated and I will pass this on to all the staff.

I hope your father is making a good recovery.

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 11 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 01/06/2023 at 07:07
Published on Care Opinion at 07:07

Dear MeMe81

Thank you for sharing your story. It must have been a very worrying time for you all.

If you would like me to pass on your thanks to the ambulance crew that attended may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your father's name and the date and address we attended.

I do hope he is recovering well.

Kindest regards

David

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