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Lack of communication or advice

Story from nhs.uk

"Lack of communication or advice"

About: University Hospital Of North Tees

I was due a review in September 2022 and did not receive any communication. telephoned haematology, would not help me, referred to secretary, said would see what can be done, result nothing, October telephoned secretary, result of call nothing, November, telephoned haematology, result nothing, referral to secretary , result we have an administration error , help = nothing

Telephoned Pals complaints, result = one blood test and appointment in March 2023, This was cancelled, received appointment in June 2023 , 8 months late but so far no blood test requests for me?. So having an appointment here is only a probability.

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Responses

Response from University Hospital Of North Tees 11 months ago
University Hospital Of North Tees

Submitted on 23/05/2023 at 15:31
Published on nhs.uk on 24/05/2023 at 11:45

Thank you for taking the time to leave feedback on NHS Choices with regards to the care and treatment you have received from the Trust. We appreciate all comments that we received as each one offers us the opportunity to learn and improve our services.

We are very sorry to hear that you are still encountering issues with Haematology services and that you are no further forward in your care.

If you wish to reopen your complaint to allow the Patient Safety Team to investigate, please do not hesitate to contact the Patient Experience Team. We can be contacted by telephone on 01642 624719 or via email to nth-tr.PatientExperience@nhs.net.

Kind regards,

Patient Experience Team

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