"Everything was a shambles"

I came to Queens Hospital, due to having severe pain in my knees and pins and needles in my feet. I spoke with NHS 111 who recommended that I come to A&E.

Upon arriving, everything was a shambles, we were told there was only 1 doctor for illness and non for injury, but they carried on streaming patients.

After checking in and waiting in the queue for an hour I was called back to the checkpoint by one of the nurses to do my observations, leaving the streaming queue. I was told to go back to the queue only then to have my observations done again. Therefore losing my spot and 3 patients who were after me got streamed first, which made no sense.

Eventually I got streamed by a doctor and was told I would be examined by a doctor at The Partnership of East London Cooperatives (PELC). 

Fast forward 6 hours I am still waiting as I am writing this review.  In the early hours of the morning, the receptionist told some patients that they were going home and so was the doctor therefore to go elsewhere. They caused a state of panic for everyone who had been waiting 5 hours or more. They shut the blinds down and the doctor came out shouting. The security guards came and the receptionist said they were being abused, which was utter nonsense.

We told the security guards that there are 20 witnesses and not one person abused them, they merely asked what was going on as they had caused a state of panic by putting out a statement that the doctor and reception staff are going home. They proceeded cover up their mistakes and walked out leaving 50+ patients to fend for themselves. Nowhere to ask for help, no one to speak to and no one to tell us what is going on.

The communication skills of this department is non existent and extremely disappointing. I feel PELC have ruined what once was a decent hospital. It's an absolute disaster here!

I feel the A&E area needs to be opened up again.