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"Outstanding treatment and leadership"

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as a staff member posting for a carer/relative),

Words of patient written by her husband

Admitted with broken hip in shower fall which became infected in hospital after approximately 80 days.

The staff in Ward 23 led by Sister Jocelyn were amazing throughout the stay. Everything that you think nurses could and should do were outstanding. Polite friendly, caring and so concerned. The staff were so understanding of my needs. They also showed the same compassion and attitude to family and friends.

As a retired police officer, I am very well aware of the need for leadership skills in a team. Sister Jocelyn's leadership skills reflect on all members of staff at Ward 23. I have attended the Royal Alexandra Hospital over a number of years, bowel cancer, hemochromatosis and have always received outstanding treatment.

We want to thank the staff so much.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 11 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 26/05/2023 at 12:33
Published on Care Opinion at 12:33


picture of Nicole McInally

Dear Clachaiq

I am sorry to hear about your fall and that you admitted to hospital and I hope you are on the road to recovery. Thank you so much for taking the time to share your feedback about the staff in Ward 23. The staff really do a fantastic job on a daily basis, and I will ensure they are made aware how the care and compassion they provided made such a difference to you and your family. experience. Jocelyn and her team will be delighted with your feedback.

Best wishes

Nicole

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