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An Arguement With Gravity.... And A Stream

Posted By Chinthay

"An Arguement With Gravity.... And A Stream"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Orthopaedic Advanced Nurse Practitioner (ANP) Victoria Hospital / Trauma & orthopaedics

(as the patient),

I recently had a mental breakdown, which this is not about.  It's the subsequent actions after.

I mountain bike regularly and as part of my mental health recovery I was advised to spend more time outdoors and exercising.  Although I took it to extreme (I've always been an adrenalin junkie.)

I crashed my bike on a trail and I'd like to comment on the services provided from getting me out of the stream and finally home 8 days later.

First thanks to the ambulance crew and paramedics, who with the help of 2 police officers got me to hospital.  It wasn't an easy lift and they made me as comfortable as possible.

Anyway straight to A+E at Kirkcaldy Victoria, one fractured pelvis later.  The A&E crew were amazing, with on doctor using a technique to ease pain he used in a previous hospital.

My thanks go to Ward 33 staff.  The Nurses, the Auxiliaries, the cleaners, the food everyone really needs praise.  Their kindness and professionalism was above and beyond, when they are clearly overworked.

If I name names, the following people require my thanks.

Nurses- Naomi, Annie, Claire, Ellie, Lesley and Mo on nightshift.  The physios were awesome in getting me moving.  

The food was good (I'm a Coeliac, so can be a pain)

Overall thank you.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 11 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 19/05/2023 at 10:50
Published on Care Opinion at 10:50

Dear Chinthay

Thank you for sharing your story. It must have been a very painful experience so I hope you are recovering well.

If you would like me to pass on your thanks to the ambulance crew that attended may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion username, the date and approximate address we attended.

Kindest regards

David

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Response from Leigh Fotheringham, Charge Nurse, Ward 33, NHS Fife 11 months ago
Leigh Fotheringham
Charge Nurse, Ward 33,
NHS Fife

Submitted on 19/05/2023 at 11:07
Published on Care Opinion at 11:26

Hi Chinthay,

I am glad to hear you are recovering well and felt the care you received was of a high standard. We take pride in the services we provide. I will be sure to pass on your thanks to the staff.

Take care

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Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife 11 months ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 19/05/2023 at 13:05
Published on Care Opinion at 13:05

Dear Chinthay

Thank you for taking the time to provide us feedback, good to know we were able to support and care for you as well as you say. What an accident, and I do hope your recovery is going well. Take care, and thank you again.

Emergency Department

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Response from Saffron Moir, Catering Manager West Fife, Catering Department West Fife, NHS Fife 11 months ago
Saffron Moir
Catering Manager West Fife, Catering Department West Fife,
NHS Fife

Submitted on 24/05/2023 at 13:47
Published on Care Opinion at 13:48

Hi Chinthay

Thank you for taking the time to provide us with your feedback.

It always good to hear when a patient has a positive experience. I will pass your comments on to the Catering Team.

I hope your recovery is going well.

Kindest regards

Saffron Moir - Catering Manager

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