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"Mealtimes"

About: North Devon District Hospital Royal Devon & Exeter Hospital (Wonford)

(as a service user),

I recently stayed in Barnstaple Hospital for a week and Exeter Hospital for a week. I cannot complain about the treatment or staff, it was wonderful. 

However, the one problem I experienced is around mealtimes. The staff would come in the morning and take the lunch order. However, at the time of lunch being delivered, I would either be being taken for some treatment or already be having treatment away from my bed, so not being able to eat my lunch. As well as this, there were occasions when I was not in my bed to give my teatime order, which resulted in me having a cheese sandwich for tea, and sometimes this being all I had had all day. 

I feel that there needs to be a system in place that accounts for inpatients having treatment at meal times as well as ensuring people have the chance to order their meals, even when they are not in their bed. 

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Responses

Response from Sonya Lucky, Patient Experience Officer (Eastern Services), PALS (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 12 months ago
Sonya Lucky
Patient Experience Officer (Eastern Services), PALS (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 22/05/2023 at 15:06
Published on Care Opinion at 15:06


Dear Gfsqw67,

Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Please could you send us your full name and your hospital number so that we can log the feedback regarding the meals and forward it to the Incharge for their attention. Please send us the details to rduh.pals-eastern@nhs.net and mention the title of this post.

This will give us an opportunity to improve our services.

Kind regards

Sonya I Lucky

PALS office

Royal Devon University Healthcare (Eastern)

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