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Care Opinion

Long waits at pharmacy

Posted By Frustratedbyineficiency

"Long waits at pharmacy"

About: Royal Derby Hospital

(as a relative),

Yet another nearly 4-hour wait at this hospital pharmacy! 2 hours waiting in line whilst my wife sits in her wheelchair in the busy main hospital corridor opposite! This has happened 4 times so far since my wife was diagnosed with lung cancer in November and today yet another wait.....yet more excuses.

At a meeting with my wife's oncologist yesterday we were given a note to collect a prescription......I begged the oncologist to make it open so that we could obtain the medications from our local chemist, but apparently Pride Pharmacy is the only one the hospital can use. The waiting times continue!

Coronavirus is still with us! Many people ignore the Mask signs! People cue for medicines in this unhealthy environment.......and it is call a hospital!

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Responses

Response from Royal Derby Hospital 11 months ago
Royal Derby Hospital

Submitted on 22/05/2023 at 12:41
Published on nhs.uk at 12:42

Good afternoon- Pals I.D-34006

Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital.

I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you.

If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net

Patient Advice and Liaison Service (PALS).

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