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Admitted to hospital after a fall

Posted By Jilbh93

"Admitted to hospital after a fall"

About: Craigavon Area Hospital / Frailty Ward (Ramone Ward 1) Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

Called an ambulance after falling at home. I waited 2 hours which I didn't think was too bad. Spent a day in Ambulance Triage can't complain about that either. I was then moved up to the ward in Ramone.

Staff have been excellent and my care has been very good. I feel there is not a test they haven't done or suggested, they have been very intense in finding out why I keep falling.

Food isn't bad, its not home but I haven't gone hungry.

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Responses

Response from Ruairi Cummings, Graduate Intern, Quality & Safety Improvement, Northern Ireland Ambulance Service 11 months ago
Ruairi Cummings
Graduate Intern, Quality & Safety Improvement,
Northern Ireland Ambulance Service

Supports the Patient Experience Team

Submitted on 18/05/2023 at 13:29
Published on Care Opinion at 13:29

picture of Ruairi Cummings

Good Afternoon Jilbh93

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was encouraging to discover the quick response time in spite of the current pressures that are upon the ambulance service so that immediate help could be administered to bring ease and comfort for your transport to the emergency department. As an organisation we are committed to consistently show compassion, professionalism and respect for the patients we care for.

I hope you are recovering well.

Ruairi Cummings

PPI Opportunities

The Northern Ireland Ambulance Service are currently developing a range of opportunities for Service Users, Carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email Neil Gillan at neil.gillan@nias.hscni.net

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Response from Elsie McCready, Project Manager, Executive Nursing &AHP, Southern Health and Social Care Trust 5 months ago
Elsie McCready
Project Manager, Executive Nursing &AHP,
Southern Health and Social Care Trust

Submitted on 14/11/2023 at 16:15
Published on Care Opinion at 16:15

picture of Elsie McCready

Thank you for taking the time to post your experience on to Care Opinion regarding the excellent care and treatment while on Ramone ward. We like to hear service user feedback so we can pass on any good or not so good experiences to the related areas.

Hope you are keeping well.

Kind regards

Elsie McCready

Patient Experience Manager

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