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Brilliant treatment at Royal Cornwall Hospital Truro

Posted By Den1972

"Brilliant treatment at Royal Cornwall Hospital Truro"

About: Falmouth Community Hospital Royal Cornwall Hospital (Treliske) / Emergency Department South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I attended Falmouth MIU having feinted and fallen into the sea before being retrieved by friends. At that point I was weak and struggling to breath. 

From the moment I arrived in Falmouth MIU I was amazed by the warmth, care and professionalism shown by all staff, including the nurses and professionals in Falmouth. The ambulance drivers who transported me to Truro and ensured the RCHT emergency staff gave me the urgent attention I needed were also brilliant. And then I was blown away by the fantastic doctors, nurses and professionals running the A&E major ward I was looked after in. Dr Phoebe and Healthcare Assistant Izzy in particular took care of me brilliantly. 

As well as the warmth, care and professionalism of the treatment I received, I was also hugely impressed by the teamwork I observed on the A&E majors ward. The staff showed exceptional levels of camaraderie as well as clear communication and effective decision making in the way they worked together to work out the best course of action in my care. I couldn't hear it all, but the tone and nature of the conversations between clinical staff was balanced and constructive, which gave me confidence that the right decisions were being made throughout my stay. 

I was eventually discharged in the late pm/early evening feeling very grateful and hugely impressed. I hope I don't have to visit hospital again for a while, but if I'd be delighted to be treated by the team who helped my yesterday in Falmouth and Truro. Many thanks to everyone involved.

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 11 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 24/05/2023 at 16:47
Published on Care Opinion at 16:47

Dear Den 1972

Thank you for taking the time to share your story with us. I'm sorry for the delay in getting back to you on here.

I am so pleased that all of the staff you encountered when you got to the Emergency Department here a RCHT provided you with such great care and attention. It is also great to see that the staff worked well together and displayed high levels of communication and decision making when it came to the course of action for you care. I am so p[leased you had such a positive experience during what must have been a very scary time for you.

I am emailing you as a member of the Patient Experience team but, I will ensure that your kind words are forwarded on to the relevant team.

Thank you, again, for sharing your story with us.

Megan

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Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 6 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 06/10/2023 at 13:35
Published on Care Opinion at 13:50

Good afternoon

Apologies for the delay in responding to your story but thank you so much for providing us with feedback on the service you received, it is much appreciated! We are so glad to hear that you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we hope you are recovering well!

Kindest regards,

Sami
Patient Engagement Team

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