This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I felt I was rushed through my appointment as fast as possib...

Posted By statusqq78

"I felt I was rushed through my appointment as fast as possible"

About: University Hospital Of North Tees / Trauma and orthopaedics

(as a service user),

I felt I was rushed through my appointment as fast as possible. All the physio wanted to do was to throw a set of exercises at me and get me off their books asap, job done. By the time I left the building I'd already forgotten the exercises they had steamed through.

No explanatory instruction sheets were offered, so I'm left to do exercises I can ill remember and in all likelihood will do incorrectly thus exacerbating rather than solving the problem.

I feel I was discounted and am no further from understanding or addressing the pain I'm in. A frustrating experience that has left me rather depressed.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from NORTH TEES AND HARTLEPOOL NHS FOUNDATION TRUST 11 months ago
NORTH TEES AND HARTLEPOOL NHS FOUNDATION TRUST

Submitted on 16/05/2023 at 11:32
Published on Care Opinion at 11:54

Thank you for taking the time to leave feedback on Care Opinion following your appointment with Physiotherapy.

We are very sorry to hear that you have had a poor experience and felt you were rushed through your appointment. This is not what we would expect, especially when being provided with new exercises to learn.

Please be assured that your comments will be shared with the department for their awareness and learning.

If you would like the Trust to investigate your complaint formally and provide you with direct feedback, please do not hesitate to contact us by telephone on 01642 624719 or via email to nth-tr.PatientExperience@nhs.net.

With kind regards,

Patient Experience Team

North Tees and Hartlepool NHS Foundation Trust

Response from University Hospital Of North Tees 11 months ago
University Hospital Of North Tees

Submitted on 22/05/2023 at 13:11
Published on nhs.uk at 13:12

Thank you for taking the time to leave feedback following your appointment with Physiotherapy.

We are very sorry to hear that you have had a poor experience and felt you were rushed through your appointment. This is not what we would expect, especially when being provided with new exercises to learn.

If you would like the Trust to investigate your complaint formally and provide you with direct feedback, please do not hesitate to contact us by telephone on 01642 624719 or via email to nth-tr.PatientExperience@nhs.net.

Kind regards,

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k