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"Paramedics were great, very competent and kind."

About: Royal Hampshire County Hospital / Accident and emergency South Central Ambulance Service NHS Foundation Trust / Emergency ambulance South Central Ambulance Service NHS Foundation Trust / NHS 111 Virtual Wards / Frailty Virtual Ward

(as the patient),

Fell off a set of small steps while cleaning ground floor windows. Flung myself to the right to avoid falling on the rockery. Landed hard on my right side on grass. Couldn't move to start off with, then managed to hitch on my bottom inside the house. A lot of pain in my groin, couldn't put any weight on my right leg. I knew I hadn't broken my hip as it's a titanium one, but really worried I'd cracked a bone in my pelvis or something.

Rang 111 first and they were really kind and reassuring. They arranged an ambulance. Had to wait several hours but that was understandable as I wasn't an emergency.

Paramedics were great, very competent and kind. At the hospital I had X-rays done; no bones broken. I was in a ward for a time resting, then I was given crutches and practised walking a few yards. Very nervous as still in a lot of pain but able to go home.

Over a week later I'm still on crutches as I still have to take some of the weight off my right leg, and I'm still taking painkillers, but definitely improving.

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Responses

Response from Rebecca Housley, Consultant Nurse, Virtual Health Hub, Hampshire Hospital Foundation Trust 11 months ago
Rebecca Housley
Consultant Nurse, Virtual Health Hub,
Hampshire Hospital Foundation Trust
Submitted on 23/05/2023 at 08:14
Published on Care Opinion at 08:14


Thank you for taking the time to feedback to us. I am pleased you are now feeling better and things are improving. I will ensure I pass on your comments to my colleagues in South Central Ambulance service. Thank you again.

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