"Awful treatment "

Having an elderly parent in hospital can be stressful enough. Add in the total lack of care, respect and dignity that, that person is shown is intolerable. The extremely brusque attitude of multiple staff on Lydon 5 & seemingly uncaring nature does not give any amount of confidence that your parent is being cared for.

Unattended bay with several confused patients that are relying on other people's relatives to ensure that they don't have a fallout of bed or are not lying in faecal matter for 20 + minutes at a time (witnessed first hand) is completely unacceptable. When calling for assistance with either ones own relative or for another patient to be meet with arguments between staff as to who is going to help!

Finding a parent in bed at 11am who has not been given breakfast or a hot drink is distressing and hearing that the HCA had 2 other people on that bay to feed and so your parent went without is wholy unacceptable. People do not recover without good nutrition and the right care. It appears this ward is a dumping ground for patients who seemingly the hospital does not know what to do with and likewise staff who wouldn't last 5 minutes on an efficiently run ward such as Priory 4, where the patient was moved from.

Add into this the stark difference in cleanliness from one floor to another, you'd think you were in a different place altogether.

Seriously Sandwell get your act together and sort out Floor 5, your staff and the equipment graveyard which appears on the majority of corridors.