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My dad's experience

Posted By perseuscz96

"My dad's experience"

About: Forth Valley Royal Hospital / Stroke care General practices in Forth Valley Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit

(as a relative),

My dad had a heart attack and was transferred to Edinburgh Hospital for an angiogram, where they discovered the artery was too blocked to inflate balloon.

After this procedure my dad let doctor and numerous nurses know he had numbness and double vision, to which they replied they had never had this before and none of them were concerned.

Over the next couple of days in hospital he continued to say he still had same and no concern from them. He was sent home with medication and an angina spray for the chest pain he was still getting in hope that he would get back in for angiogram to be done successfully with possibility of drill.

However on his return home my mum discovered medication was missing and he was actually discharged with none of us really been explained fully what was happening other than letters for the doctor on next step. There was medication missing which I think is a disgrace considering he has just had a heart attack.

My mum called Edinburgh Hospital to find out what was going on and why medication was missing and they said they would call back. She is still waiting!

Meanwhile my dad went to optician as it was still numb and double vision, he was sent straight to eye hospital and they sent him straight to Larbert, where he is currently at with suspected mini stroke!

I am absolutely disgusted by how he has been treated, and to make matters worse when he called the local doctor to get the medication he should be on he got told to call back tomorrow!! He has just had a heart attack. Shocking is an understatement. 

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Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 11 months ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 11/05/2023 at 15:32
Published on Care Opinion at 15:32

picture of Michelle Jack

I am very sorry to hear of your fathers experience and want to extend apologies to you all. I will forward this on to the team so they can learn from this. Please contact our patient experience team at NHS Lothian if you would like to formally raise a complaint to be investigated and give us more details so we can contact you to try and help with any outstanding queries you may have.

many thanks and many apologies for your experience.

Michelle

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Update posted by perseuscz96 (a relative)

Yes I would like to take this further and get more answers of why this happened. Do you have a direct email or number please? Thank you

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 11 months ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 12/05/2023 at 09:59
Published on Care Opinion at 09:59

picture of Claire Withnell

Dear perseuscz96,

My name is Claire and I am from the Patient Experience Team. I am sorry to have read about your dad's experience. I note Michelle's response and that you'd like to get in contact with us.

The Patient Experience Team can be contacted at feedback@nhslothian.scot.nhs.uk or if you would prefer to call, the number is 0131 536 3370. Phone lines are open Monday to Friday 9am to 2pm. Please make reference to your Care Opinion feedback as well.

Best wishes,

Claire

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Response from Caroline Logan, Person Centred Co-ordinator, Nursing, NHS Forth Valley 11 months ago
Caroline Logan
Person Centred Co-ordinator, Nursing,
NHS Forth Valley

Submitted on 17/05/2023 at 16:48
Published on Care Opinion at 16:48

Hi perseuscz96

I am so sorry to hear of your dad's experience, when you contacted your local GP for advice and support. It is always difficult for staff to hear that we have let our patients and families down at what can be an extremely difficult time and for this I apologise.

To enable me to take this further and gather information, I would like to offer you the opportunity to contact myself on either tel 01324 566162 or by email caroline.logan@nhs.scot.

I hope your dad is recovering and feeling better.

Kind regards

Caroline

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