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Glasgow Dental Hospital

Posted By Howard125

"Glasgow Dental Hospital"

About: Glasgow Dental Hospital and School / Dental NHS 24 / Scottish Emergency Dental Service

(as a service user),

I was seen within 1 hour of phoning NHS, by a dentist after suffering severe pain in my front crown fracture after eating lunch , Dentist Andrew and the nurse, put me at ease, X-ray done, no infection, it was all explained very well to me in detail, crown needs replaced, so need to see a dentist Monday. What a lovely professional man, painkillers, rest and baby food since Friday. Thanks to NHS and Glasgow Dental Hospital for helping me out. Much appreciated, very grateful.

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Responses

Response from Karen Gallacher, Operational Services Manager, Public Dental Service, NHS Greater Glasgow and Clyde 12 months ago
Karen Gallacher
Operational Services Manager, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 25/04/2023 at 18:58
Published on Care Opinion on 26/04/2023 at 09:00

Good Afternoon Howard 125,

Thank you for posting such a positive message about the emergency dental care you received from the Out Of Hours Team based at the Emergency Treatment Centre, Glasgow Dental Hospital.

I will share your message with those who helped you on the day. The team will be delighted to hear that you feel you were put at ease and that you understood all aspects of your care. We want all patients who attend our clinics to be relieved of their pain and to address the difficult circumstances you describe.

I hope that you have been able to visit your own dental practitioner and are on your way to having this issue with your crown resolved.

Best Wishes

Karen

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 12 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 25/04/2023 at 21:27
Published on Care Opinion at 21:27

picture of Shona Lawrence

Dear Howard125

I'm so sorry to learn you were suffering with toothache. It can be extremely painful.

Thanks for sharing your experience of contacting NHS 24 and attending at Glasgow Dental Hospital. Dentist Andrew sounds great as does the Nurse involved. Well done to them both for putting you at ease, explaining the process and providing advice. I'm sure staff within the Dental Hospital will be delighted to see your kind feedback.

Should you care to share any further information on your call to NHS 24, then it would be good to hear from you. You can contact me during office hours on 07814 299944 or email at Patient.Experience@nhs24.scot.nhs.uk

We work closely with our partner Health Boards to ensure patients receive the most appropriate timely care. Your story is a shining example of that. Thanks again for sharing.

I sincerely hope your visit to your own Dentist went well.

Best wishes

Shona

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