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poor care

Story from nhs.uk

"poor care"

About: Frimley Park Hospital (Frimley)

surgical ward f8 was too busy, understaffed and nurses and care assistants did not come even when required for urgent difficulties. communication was poor.

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Responses

Response from Frimley Park Hospital 12 months ago
Frimley Park Hospital

Submitted on 24/04/2023 at 10:16
Published on nhs.uk on 25/04/2023 at 21:48

Dear Anonymous,

Thank you for taking the time to share your story.

Please accept my sincere apologies on behalf of the Trust – this is not the standard of care we aim to provide, nor is it the type of situation patients should expect to encounter when they visit Frimley Health.

I have shared your feedback with the ward team. If you would like to take more direct action and follow your situation up please email the PALS team at this email address: fhft.palsfrimleypark@nhs.net.

With sincere apologies again,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

fhft.patientexperience@nhs.net

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