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The care I received was faultless

Posted By HCxx

"The care I received was faultless"

About: New Victoria Hospital / Day surgery

(as a service user),

I had surgery in January of this year on my knee and went to the day surgery unit within the New Victoria hospital. 

The care I received was faultless. The staff at all stages were excellent at explaining what was going to happen and when. I felt very relaxed in their care. 

A special thanks to Kerry who recovered me.  She made me feel at ease, and she was kind and professional at all times. 

The whole experience of my day surgery was very organised and I felt included at every stage.  

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Responses

Response from Mary Taylor, Lead Nurse, Day Surgery - New Victoria Hospital, NHS Greater Glasgow and Clyde 13 months ago
Mary Taylor
Lead Nurse, Day Surgery - New Victoria Hospital,
NHS Greater Glasgow and Clyde

Submitted on 25/04/2023 at 11:29
Published on Care Opinion at 11:29

Dear HCxx

Many thanks for taking the time to share your story about your visit to the new Victoria Day Surgery Unit.

I am so happy to hear that you had such a positive experience when having your surgical procedure and that our staff took such good care of you at every step of your journey.

I will ensure that your feedback is shared with all our staff and in particular Kerry from our recovery area.

I do hope that you are now recovering well following your surgery and again thank you for sharing your story.

Kind Regards

Mary Taylor

lead Nurse

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