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Providing equipment to help me at home

Posted By PrettyPolly

"Providing equipment to help me at home"

About: Bromley Healthcare / Occupational therapy for adults

(as the patient),

Bromley Healthcare, have been exceptional in meeting my needs.

Various members of the team have visited me at home to assess my needs.

The equipment I needed was delivered within 2  weeks and Lawrence was instrumental when it came to checking the suitability.

All the members I had contact with both in person and on the telephone were courteous and caring. They listened to me, asked appropriate questions, made suggestions and ensured my needs were met.

While I am reluctant to admit I am physically disabled I recognise that the aids I  have received and are using through Bromley Healthcare are making my life easier. Kudos to all of them!

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 12 months ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare

Submitted on 20/04/2023 at 09:29
Published on Care Opinion at 09:29

Dear PrettyPolly,

Thank you for taking the time to provide feedback about your experience of the Adult Occupational Therapy Service.

I am pleased to hear that your experience was a positive one. I have forwarded your comment to the service lead to share with the team and Lawrence - who I am sure will appreciate your kind words.

With best wishes, Sharon

Sharon Cranfield, Patient Experience Lead, Safer Care Team

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